SHIPPING & RETURNS

 Rreturns and exchange.

If you want to return/exchange the item, you have 14 days after receiving the order to send the item back to a courier service and provide us with the tracking number. We will get a money refund just after receiving the parcel from you.

Custom-made accessories and clothes are non-refundable.


When returning/exchanging items, please ensure they are in "as new" condition, are in their original brand packaging and the parcel is the same size as received. We cannot guarantee a full refund in case of damaged returns. Damage items may be sent back to the customer.


In case of item exchange or partial return of your order, we will cover all shipping costs. Full order return shipping is paid by the customer.


E-mail us to handmaiden@mailbomb with full information about your case: which item you'd like to return/exchange and the reason for the return. We'll send you all the instructions shortly.

PRIVACY POLICY
Your privacy is extremely important to us. We do not sell or share any customer information with third parties. Our online security provides ordering with maximum security and privacy.

SHIPPING POLICY

We ship WORLDWIDE. Shipping prices depend on the weight of parcel.

• 1–2 items - 5 rue
• 2–5 items -8 rue
• 5–10 items -10 rue

For shipping, we use Livostin pastas services (HTTP://www.post.lt/en). If you would like an urgent express delivery, we will  send you it upon payment of the cost.

Please note that all items are handmade per order and ship within 1-14 business days (excluding holidays). All domestic orders ship via  1–3 days. All international orders ship for 7-15 days (subject to customs delays). The receiver will be responsible for all taxes and customs duties.